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19th April 2014

Item Sold

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Solution Graphics

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Payments, Terms & Conditions

 

Our aim is to provide a secure, trouble free, friendly service. Our success is dependent on our professionalism and ensuring we meet that aim.

 

We hope that you have no concerns about buying from us, however, here are our terms and conditions for you to browse. Please feel free to contact us with any questions or queries.

 

 

Payment & Pricing

Although we prefer Paypal, we also accept payment by Personal Cheque or Postal Order. Your credit card details will only be retained by Paypal and our bank in order to process you order. Paypal process your payment and then we arrange for your goods to be dispatched. If you use Paypal to purchase from this site online we never even see your credit card details.

Prices are subject to change without notice and items may be withdrawn at any time.

If an an offer to buy is made, we reserve the right at our discretion to decline the offer and not sell the goods. Order acceptance and the completion of the contract between you and us will take place upon the dispatch of the products you've ordered unless we have notified you that we have not accepted your order or you have cancelled it.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.

  • Our inability to obtain authorisation for your payment.

  • The identification of a pricing or product description error.

  • You not meeting our order criteria.

Goods are sold in accordance with the law. All disputes will be settled under English Law.

 

Overseas Buyers

Overseas buyers need to contact us with a quotation for delivery.

 

Packaging & Deliveries

All of the items we sell, are very well packaged, a great deal of care goes into the packaging to ensure that no breakages can occur in transit. If you pay by PayPal or postal order, your parcel will be sent within 3 working days of us receiving the payment and hence the parcel will arrive much quicker. If you pay by cheque, we will despatch the parcel when the cheque has cleared in our bank account (Appx 7 days after receiving it).

Always inspect any received package thoroughly before accepting / signing for it. If for whatever reason you are unhappy with an original when you receive it or if it has been damaged in transit, you will get a full refund on returning the goods.

Under new distance selling regulations you have seven-day cooling off period after you have received goods in which to notify us that the painting does not meet your expectations. If not completely satisfied the artwork must be promptly returned within 30 days of receipt. The original must be packed carefully using the outward packaging and insured for the full purchase value as it may not be possible to offer a refund or replacement for any goods, which are damaged during return transit. Once we have received the carefully returned item, we guarantee to refund 100% of the artwork's purchase price and your postage expenses incurred during the returning of the original. (Please send an invoice with postage receipts).

Inspect any received package thoroughly before accepting / signing for it. If a parcel is damaged in transit, You must make a note of any damage on the delivery record. If you do not the couriers will argue that the shipment was delivered in good condition. In order for them to consider a claim for damage, the contents, original shipping carton and packing must be available for inspection.

If the package appears to have suffered shipping damage:

  1. Notify us immediately.
  2. Immediately contact the shipping company for a damage inspection report.
  3. Keep the original shipping carton and packaging for the shipping company to inspect.
  4. Request that the shipping company return the merchandise.

Privacy Policy

Any e-mails will be confidential and you will not receive any unsolicited mail from this source. We respect your privacy and do not trade or rent your name, e-mail address, address, phone number  with anyone. You can rest assured that all information you provide is kept strictly confidential.

Your credit card details will only be retained by Paypal in order to process you order. Paypal process your payment and then we arrange for your goods to be dispatched. If you use Paypal to purchase from this site online we never even see your credit card details.

We may at some stage plan to send a quarterly e-newsletter. If you do not wish to receive this, you can "unsubscibe" at the time.
We have absolutely no wish to send mail to those who don't want it. Users of this site should be aware that on the links page they may be directed to sites not under our control.

By using Dixons Art Studio, you signify your agreement to the privacy polices described above. If you do not agree with our privacy policies, please do not use the site. If we make any substantial changes in the way we use your personal information we will notify you by e-mail or by posting a prominent announcement on this site.

 

Home Page    Privacy policy    Terms and conditions    Contact    Site Map    Last Updated 19 April 2014 17:34
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